Ensure customer quality requirements are met for all products and take ownership of customer nonconformities. Define and coordinate containment actions across the organization to secure the customer, as well as production sites with supplier-related issues.
You will be performing deep root cause analysis with multifunctional teams, identifying permanent solutions, and ensuring the implementation of effective corrective actions in an efficient and timely manner to meet customers’ expectations.
Main interface to customer communication regarding critical and complex quality topics and conveying voice of customer inside the organization
Perform or coordinate root cause analysis on failure from field and/or delivered products and implement containment and corrective actions for critical failures
Support Customer Quality Engineers with problem solving techniques or root cause analysis.
Ensure efficient documentation and communication of lessons learned for product development and product changes.
Co-ordinate and drive customer audits and follow-up on action plan
Ensure the means to understand customer expectations and increase satisfaction
Develop quality management: Support in structure set up, Risk analysis and customer communication
Support in updates design for manufacture and assembly (DFMEA) and Process Failure Mode and Effect Analysis (PFMEA).
Ensure continuous improvement work
Stable employment conditions – employment contract (indefinite upon reaching 6 months’ tenure)
Private medical care – possible upgrade
MyBenefit System & Multisport membership
Co-financed postgraduate education
Employee referral programme
Rewards cycling commutes
Co-financed team-building & offsite activities
Investment opportunities in Northvolt group’s shareholding
International environment & culture
Learning & Development opportunities
Company championing transformation to renewable energy
Friendly and open working atmosphere in a diverse team
Skills & Requirements
MSc degree in mechanical / electrical engineering or related
4+ years’ experience in hands-on failure root cause analysis.
Excellent knowledge of quality and experience applying problem solving methodologies and process improvement tools (8D, FMEA, SPC).
Experience in developing processes, standards, and documentation in an efficient way to meet customer requirements.
Knowledge and experience of applying ISO9001:2015
Experience in automotive or battery systems within Customer Quality process or other relevant experience with VDA or IAFT standards
Specific skills (eg specific programmes, languages, certifications etc)
Process improvement methodology: Six Sigma certification or equivalent – highly desirable.
Strong project management & organizational skills.
Excellent English written and oral skills, Swedish or German is a plus
Highly organized with excellent workload and time management
Result-driven & customer focused with exceptional stakeholder management competence
Good negotiation – presentation and problem-solving skills
Great team collaborator and independent specialist
A doer with entrepreneurial spirit
Flexible with grit, sense of quality, friendliness and motivation to take on new challenges and sense of humour
Passionate & purpose driven
Great Place to Work
World leading technique
Top specialists as team peers
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