Pixii is a leader in power conversion (technology) and battery energy storage. We are extending our expertise into the residential market with Pixii Home. With decades of innovation power, we are ready to revolutionize the way people harness and store energy. Our Modular Battery Energy Storage Systems (BESS) empower people to capture and utilize renewable energy, reducing cost and environmental impact. Join our growing team and lead the way to a more sustainable energy future.
Expanding into new industries requires technical knowledge, and the ability to help commission our newest product in new markets, we are therefore looking for a Field application engineer/Training Specialist for the Swedish residential market. This multifaceted role involves providing expert technical support, conducting training sessions, and collaborating with customers and internal teams to resolve technical challenges.
The successful candidate will be responsible for providing exceptional customer support and training on the Pixii Home system. This role is crucial in ensuring our customers have a seamless experience and understand the potential of our product.
Deliver comprehensive training sessions to customers, ensuring they are confident in using the Pixii Home system.
Provide prompt and effective customer support, addressing any queries or issues related to our product.
Collaborate with the product and sales teams to gather feedback and continuously improve our training materials and support processes.
Document technical issues and resolutions, creating detailed reports for internal review and continuous improvement.
Stay updated on the latest trends and developments in the residential battery energy storage market.
Perform on-site visits for field application engineering and system installations.
Background and experience in electrical installation and regulations as an electrician or electrical engineer or similar trade
A solid understanding of the associated wholesale market
Exceptional communication skills, both written and verbal.
A passion for sustainable energy solutions and a customer-first mindset.
Previous experience in a customer support or training role is an advantage.
Ability to work independently and as part of a team.
Fluent in Swedish and English.
Previous experience with implementing KPI and support processes is an advantage
Willingness to travel frequently for on-site visits and training sessions.
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