Job Description Summary
All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
THIS ROLE REQUIRES UP TO 70% TRAVEL – DOMESTIC AND INTERNATIONAL
Roles and Responsibilities
Roles responsible for developing Service design concepts based on user needs, and define allocation to subsystems based on refinement of the design concept with SME in subsystems. Individuals in these roles perform detailed trade studies to define the specifications for features or components. They perform CTQ and requirements flowdown, document their designs, and perform challenging verification of their designs. In addition, they capture service requirements and ensure that systems, subsystems, or component designs meet those requirements, from install, troubleshooting, repair, to preventive and proactive maintenance. They understand the service vision and process and can ensure service goals for a product or business are met.
Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
For roles outside of the USA- This role requires advanced experience in the Engineering/Technology & Service Engineering. Knowledge level is comparable to a Bachelor’s degree from an accredited university or college ( or a high school diploma with relevant experience).
For roles in USA – Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
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