The Service Operations Engineer (SOE) is the first point of contact for issue resolution of the customer’s energy storage sites. The SOE ensures availability of the assets by managing incidents to complete issue resolution in a timely manner. This includes responsive reactive maintenance as well as planned preventive infrastructure maintenance.
As the Service Operations Engineer, you will:
Be the remote owner of large-scale energy storage sites and operate as first and primary point of contact for all customer needs
Respond to customer calls or alarms sent by the storage sites’ alarm system and identify the required actions or delegate/consult with technical experts within the Fluence organization
Act as owner of all timely reactive and preventive maintenance activities being coordinated with the customer and regions
Provide remote diagnostic, troubleshooting and hands-on technical support
Actively identify and own process improvements to our growing service organization to reduce costs, increase response time, improve reliability and improve quality of our services
Own Safety culture and ensure safety is a priority during maintenance
Maintain accurate records of all site activity and create professional and high quality service reports in our service platform
Actively feedback any improvement areas to outside of fluence service organization e.g. installation or engineering teams
What will our ideal candidate bring to Fluence?
Undergraduate degree preferred (BSEE, BSME, BSCE) or Licensed Electrician
Experience in bi-directional inverters, HVAC and 1000V/high current DC systems.
3 years plus related experience in electric utility or independent power producer experience within generation / operations / technical teams (Energy Storage, Coal, Gas, Solar, Hydro, Wind).
Proven track record remote troubleshooting.
Ability to adapt to dynamic conditions and stay focused/execute on goals.
Must be willing to work in an environment that requires frequent phone-based customer interaction and Ability to present oneself well over the phone.
Excellent interpersonal skills with both external customers and internal employees.
Excellent MS Office; SCADA Experience & MODBUS Experience would be preferred.
Linux operating system experience for system administration, preferably using Red Hat/Fedora, Ubuntu, or Debian is a major plus.
Fundamental understanding of Networking
Requires ability to physically bend, stoop, sit, stand, walk, reach, climb ladders/steps, & lift up to 40lbs.
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