As Technical Support Engineer your mission will be to support and monitor the next generation of Atlas Copco products. You will assist field technicians remotely. You will be interacting with the global team responsible for deployment and troubleshooting of various products of Atlas Copco Group.
In the job of Technical Support Engineer, you will be working at the Global Engineering Centre of Atlas Copco Product Management team.
To succeed, you will need
Your main responsibilities include:
Provide tech support to our customers by either solving or triaging the technical issues presented in the customer interactions.
Work with Product experts/Engineering to fix bugs or enhance product features.
As needed, follow up with engineers on the satisfaction or completion of the support services provided.
Engage with field technicians to further understand reported issues and provide guidance, according to solution tree and knowledge base to diagnose and solve incidents.
Communicate effectively with internal and external stakeholders. Collaborate with them to resolve customer escalations quickly.
To remain updated with latest product knowledge and maintain service & support manuals accordingly.
Work with Product experts/Engineering to fix issues or enhance product features.
Responsibility of executing assigned tasks
The successful candidate should have a good mix of the following:
Diploma or bachelor in Electronics/Computers/Instrumentation/E&TC
Minimum 1 year industry experience in technical support
Outstanding oral and written communication skills
Analytical thinking and Problem-solving aptitude